Billing issues
Payments, invoices, and cancellation
Billing issues
Payment was declined
Possible causes:
- Insufficient funds
- Expired card
- Card limit reached
- Bank blocked transaction
Solutions:
- Verify card details
- Contact your bank
- Try a different payment method
Where do I see my invoices?
- Go to My Plan
- Click Manage subscription
- In Polar portal, go to "Invoices"
How do I cancel my subscription?
- Go to My Plan
- Click Manage subscription
- Select "Cancel"
- Keep Plus until period end
Are there refunds?
Contact support within the first 7 days of your subscription to request a refund.
Payment processed but I don't have Plus
Wait a few minutes. If it persists:
- Log out and log back in
- Contact support with payment receipt
Payments are processed securely by Polar.