Account issues
Login, registration, and password
Account issues
I can't log in
Possible causes:
- Wrong password
- Email not verified
- Account doesn't exist
Solutions:
- Verify the email is correct
- Use "Forgot password" to reset
- Check spam folder for verification email
I'm not receiving the verification email
- Check your spam/promotions folder
- Wait a few minutes
- Request resend from login page
- Verify email address is correct
Can I change my email?
Not directly. Contact support to request a change.
How do I delete my account?
- Go to the data deletion page
- Follow the instructions
- Your account and data will be deleted
Account deletion is permanent and cannot be undone.
My session keeps logging out
- Clear browser cookies
- Verify you're not using incognito mode
- Try a different browser